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List of Third Party Services
List of Third Party Services
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Category of personal data

The personal data is processed for the following purposes

Ways of processing

Personal data will be processed during the following period of time, or, alternatively, the time period for processing will be set according to the following principles

Legal basis for processing

Name

Administer your account, enable and provide our services, integrate with third-party services, and personalize and improve your experience.

1. Collection

2. Recording

3. Storage

4. Disclosure by transmission

Until the termination of the user account + 6 months

Performance of a contract to which the data subject is a party

Email

Administer your account, enable and provide our services, integrate with third-party services, and personalize and improve your experience.

1. Collection

2. Recording

3. Storage

4. Disclosure by transmission

Until the termination of the user account + 6 months

Performance of a contract to which the data subject is a party

Technichal data, which may include the URL you are accessing the Services from, your IP address, unique device ID, network and computer performance, browser type, language, and identifying information and operating system.

Administer your account, enable and provide our services, integrate with third-party services, and personalize and improve your experience.

1. Collection

2. Recording

3. Storage

4. Disclosure by transmission

Until the termination of the user account + 6 months

Performance of a contract to which the data subject is a party

List of sub-processors

1. Auth0 (Authentication/login)

  • Website: https://cloud.google.com/

  • Sub-Processing Location: Frankfurt, Germany (EU)

  • International Transfer: Not applicable, processing within the EU

  • Description of Sub-Processing: Provides authentication services for users logging into the platform. Manages secure user authentication and authorization.

  • Type of Personal Data: Email addresses, IP addresses

  • Categories of Data Subjects: Users who create accounts

2. Google Cloud Platform (Cloud Hosting)

  • Website: https://cloud.google.com/

  • Sub-Processing Location: Hamina, Finland (EU)

  • International Transfer: Not applicable, processing within the EU

  • Description of Sub-Processing: Hosts primary data storage solutions, including databases and application data.

  • Type of Personal Data: Primary data store (detailed categories and attributes should be specified)

  • Categories of Data Subjects: Users who create accounts

3. ArangoDB (Database)

  • Website: https://www.arangodb.com/

  • Sub-Processing Location: Netherlands (EU)

  • International Transfer: Not applicable, processing within the EU

  • Description of Sub-Processing: Manages databases for storing customer and user information, including emails, names, company details, IP addresses, and user IDs.

  • Type of Personal Data: Email, name, company, IP address, user ID

  • Categories of Data Subjects: Users who create accounts

4. Google Analytics (Public web-page Analytics)

· Website: https://analytics.google.com/

  • Sub-Processing Location: Hamina, Finland (EU)

  • International Transfer: Not applicable, processing within the EU

  • Description of Sub-Processing: Collects and analyzes public website traffic to improve service offerings.

  • Type of Personal Data: IP addresses

  • Categories of Data Subjects: Website visitors

5. Intercom (Support)

  • Website: https://www.intercom.com/

  • Sub-Processing Location: Ireland (EU)

  • International Transfer: Not applicable, processing within the EU

  • Description of Sub-Processing: Provides customer support services, facilitating communication between users and support staff.

  • Type of Personal Data: Email, name, company, IP address, user ID

  • Categories of Data Subjects: Users who create accounts

6. Sendgrid (Email Notifications, Password Resets)

  • Website: https://sendgrid.com/

  • Sub-Processing Location: USA

  • International Transfer: Standard Contractual Clauses (SCCs). Sendgrid participates in and relies on the EU-U.S. Data Privacy Framework (EU-U.S. DPF)

  • Description of Sub-Processing: Sends email notifications and password reset emails to users, with a 3-day data retention policy.

  • Type of Personal Data: Email

  • Categories of Data Subjects: Users who create accounts

8. Sentry (Exception Tracker)

  • Website: https://sentry.io/

  • Sub-Processing Location: USA

  • International Transfer: Standard Contractual Clauses (SCCs) Sentry participates in and relies on the EU-U.S. Data Privacy Framework (EU-U.S. DPF)

  • Description of Sub-Processing: Tracks and reports system errors to improve system reliability.

  • Type of Personal Data: IP address

  • Categories of Data Subjects: Users who encounter errors within the platform

  • Comment: Sentry has recently opened the possibility to EU data processing and Howwe is exploring this opportunity

9. WPEngine (Public Webpage Hosting)

  • Website: https://wpengine.com/

  • Sub-Processing Location: Germany (EU)

  • International Transfer: Not applicable, processing within the EU

  • Description of Sub-Processing: Hosts the public-facing website, including marketing and lead generation information.

  • Type of Personal Data: IP addresses, leads information

  • Categories of Data Subjects: Website visitors, potential customers (leads)

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