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Privacy Policy
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1. Introduction

Welcome to the Howwe Privacy Policy. At Howwe Technologies AB, we prioritize transparency, ethical data handling, and the protection of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data across our services, including AI-enabled features, in compliance with applicable laws and industry standards.

Last Updated: [December, 2024]

2. Information We Collect

On Our Public Webpage

We may collect your name, email address, and, if voluntarily provided, your telephone number. This data supports inquiries, marketing event registrations, and related activities.

Within Our Software

We collect your name, email address, and technical data such as your IP address, unique device ID, network and computer performance, browser type, language, and operating system. This information enables us to provide and improve our services.

Legal Requests and Compliance

We may share personal data to comply with legal obligations, such as search warrants or court orders. Such disclosures are strictly limited to what is legally required.

3. User Responsibility

Users are responsible for any personal data entered into the application, especially free-text fields. Users must ensure they have the necessary permissions to share data within the platform.

4. How We Use Your Information

Service Administration and Communication

We use your data to:

  • Administer accounts and provide services.

  • Integrate with third-party tools, including calendar sync and business intelligence systems.

  • Send notifications, including service updates and marketing communications related to Howwe products.

AI Features and Processing

  • AI functionalities, powered by Google Gemini, operate securely within the Google Cloud ecosystem.

  • No Model Training: Customer data is not used to train AI models.

  • Customers may opt out of AI-enabled features entirely, with Howwe disabling these functionalities upon request.

5. Data Retention Policy

For Customers

Personal data is stored for the duration of the customer agreement and for six (6) months following its termination.

For Website Visitors

Data provided for inquiries or event registrations is retained as long as it remains relevant to our business needs and sales cycle.

Data Deletion

Users can request data deletion by contacting [email protected]. In such cases, personal data will be scrambled and anonymized. Non-personal data, such as numerical metrics, may be retained but will no longer be identifiable.

6. Global Login

All users access Howwe through a secure global login page at login.howwe.io, powered by Auth0. Auth0 operates within the EU and uses minimal user information for authentication purposes.

7. Data Storage and GDPR Compliance

Regional Hosting

Howwe primarily processes and stores data within the EU. Customers can select a preferred data storage region, depending on Google Cloud’s available regions.

GDPR Alignment

While Howwe is not formally certified, our practices adhere to GDPR principles, including the rights to access, rectification, and erasure. Users are encouraged to coordinate with their employers to ensure compliance when applicable.

Backups and Security

Data backups are automated daily and replicated across multiple geographic regions. Weekly restoration tests ensure data integrity.

8. Risks and Data Security

Howwe employs industry-leading security practices to safeguard personal data:

  • Encryption: AES-256 for data at rest and TLS 1.3 for data in transit.

  • Access Control: Role-Based Access Control (RBAC) ensures data access is limited to authorized personnel.

  • AI Risk Mitigation: AI-driven features undergo regular risk assessments to ensure compliance, prevent data misuse, and address bias.

For more details, refer to:

  • Our Information Security Policy

  • Our Security Measures & Encryption Policy

  • Our Data Protection Impact Assessment

9. Cookies and Tracking

On Our Public Webpage

We use cookies for website functionality, analytics, and marketing evaluation. Users can opt out of non-essential cookies. For more information, refer to our Cookie Policy.

Within Our Software

Cookies are essential for the software’s functionality and user experience. As such, they cannot be disabled.

10. Changes to This Policy

We reserve the right to update this policy as necessary. Substantial updates will be communicated through our website or directly to users if required.

11. Contact Information

For questions, concerns, or data requests, contact us at: [email protected]

External Links and Resources

General Data Protection Regulation (GDPR)

Comprehensive details on GDPR compliance and user rights.

ISO 27001

Standards for information security management.

Google Gemini AI Privacy and Compliance

Details on Google Gemini’s secure operations and data privacy.

Google Cloud Compliance Overview

Documentation on Google Cloud’s compliance and certifications.

Auth0 Security and Compliance

Information about Auth0’s data security and user authentication practices.

This updated Privacy Policy reflects Howwe’s commitment to ethical data practices, transparency, and robust security measures. For further inquiries, reach out to our team at [email protected]

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